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FREQUENTLY ASKED QUESTIONS

CAN I BE TREATED UNDER ACC?

Pelvic issues are often not covered by ACC. However, if you have had an injury, I can help you complete the ACC paperwork. Some child birth trauma and treatment injury claims can be covered by ACC. We can discuss these in more detail during your appointment.

WILL MY INSURANCE COVER MY VISIT?

Some insurance policies do cover physiotherapy. Please check your individual policy for pre-approval and to ensure that you can be reimbursed. I can directly invoice Southern Cross claims, but for all other companies, you will have to pay at the end of treatment and request reimbursement.

HOW LONG IS AN APPOINTMENT?

Initial appointments are usually an hour.  Follow-up appointments can be shorter (30 or 45 minutes).

DO I NEED A REFERRAL?

You can refer yourself to physiotherapy. I will communicate with your GP and advise you if I think you need to be reviewed by your GP.

WHAT SHOULD I EXPECT AT MY FIRST APPOINTMENT?

It is important during your first appointment that I get a thorough history of your concerns. I often do a physical assessment on the first appointment, but this will depend on our discussion. There is usually a lot of advice/education given during a first appointment.

WHAT SHOULD I WEAR?

If you need a physical assessment, it may include a posture and/or pelvic joint examination. Come in loose clothing (not jeans) just in case, or even bring some shorts if you feel like it.​

HOW MANY APPOINTMENTS WILL I NEED?

Your number of appointments can vary from one to several depending on your problems. I aim to promote self-management, so you will usually be given "home work" that I can review in a subsequent session.

WILL I NEED AN INTERNAL EXAMINATION?

A pelvic floor examination is often required to determine what exercises will help you the most—pelvic floor muscles can have varying levels of weakness, tightness, soreness, and sensation that warrant specific treatment options. While I often get a good idea of your muscle tone from the history you give me, an internal examination is the best way to fully understand your problems. It can also be very educational for you! I will always offer you alternatives to having an internal exam, however. 

CAN I BRING SOMEONE WITH ME?

You are always welcome to bring a support person with you. Children are welcome, too.

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